Effective Communication
The City of Boulder will upon request, provide auxiliary aids and services leading to effective communication for people with disabilities so they can participate equally in the city’s programs, services, and activities. Examples include qualified sign language interpreters, documents in Braille, CART, and other ways of making information and communications accessible to people with disabilities. To request an aid or service for effective communication, please contact the ADA Coordinator as soon as possible. We will always try to accommodate any request, but the more advance notice we have for scheduling, the more likely an aid or service will be available.
ADA Coordinator, City of Boulder
accessibility@bouldercolorado.gov
720-576-2506
1136 Alpine Ave.
Boulder, CO 80304
Access to Programs, Services and Activities
If you require a modification to a policy or procedure in order to access a city program, service, or activity, please contact the city’s ADA Coordinator.
Digital Accessibility
We are making every effort to ensure that the information available on the City of Boulder website and other digital services are accessible to all. Our goal is to deliver a web experience that achieves “Level A” and “Level AA” conformance according to the Web Content Accessibility Guidelines v2.2 (WCAG 2.2).
To ensure a seamless user experience for all our users, our current efforts are focused on delivering digital experiences that will work for all users under all circumstances. This is a journey we will forever be committed to, as we value each visitor that takes the time to visit our website.
We are aware of some areas on the website where we could improve accessibility and we appreciate your patience as we work to resolve any issues.
Digital Accessibility Reports
The quarterly Digital Accessibility Reports outline the city's efforts and progress made on digital accessibility as of July 1, 2024. These reports set out past efforts and progress, while future reports will cover subsequent updates.
Digital Accessibility for Vendors
All applicable digital experiences provided by our vendor partners must meet specific accessibility criteria. Learn more about our digital accessibility guidelines for vendors.
Contact Us with Findings and Improvements
Should you have any issues with bouldercolorado.gov, please contact us and we will get back to you shortly to make sure your needs are served. It would be helpful if you can be as specific as possible when describing the information you seek or the problem you encountered. We will ensure that the proper steps are taken so that the problem is not encountered again in the future.
We are always open to suggestions for improvement. Thank you for your support of the City of Boulder.
You may contact us through our complaint form, email or call our staff, or file a formal grievance.
ADA and Accessibility Complaint Form
This form is for complaints related to ADA access for city-owned built environments, facilities, programs, services, and activities, including digital assets.
ADA Coordinator, City of Boulder
accessibility@bouldercolorado.gov
720-576-2506
1136 Alpine Ave.
Boulder, CO 80304
Grievance Procedure
If you’ve experienced discrimination based on disability with City of Boulder programs, services, activities, or digital accessibility and would like to file a grievance with the City of Boulder please file an online grievance form or contact us directly.
Or contact us:
ADA Coordinator, City of Boulder
accessibility@bouldercolorado.gov
720-576-2506
1136 Alpine Ave.
Boulder, CO 80304
